Privacy Policy

This Privacy Policy (“Policy”) describes how DotMik Software Private Limited (“Company”, “DotMik”, “DotMik Mitra”, “we”, “our”, or “us”) collects, receives, stores, processes, uses, shares, protects, and handles information and data provided by users of the DotMik Mitra platform (“Platform”).

The Platform is operated under the brand name “DotMik Mitra” and is intended for registered retailers, merchants, distributors, business partners, and authorized commercial users using the Platform for recharge-related facilitation services.

By accessing, registering on, browsing, interacting with, or otherwise using the Platform, you (“User”, “Retailer”, “Merchant”, “Distributor”, “Partner”, or “you”) acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.

1. Scope of this Privacy Policy

This Privacy Policy applies to all users accessing or using the Platform through:

• Website access;
• Retailer dashboards;
• Software panels;
• Mobile-enabled interfaces;
• APIs and integrated systems;
• Customer support channels;
• Any other electronic or digital medium associated with DotMik Mitra.

This Policy applies to information collected during:

• account registration;
• onboarding procedures;
• transaction activities;
• communication with the Company;
• verification processes;
• operational and technical interactions with the Platform.

2. Information We Collect

The Company may collect various categories of information depending upon the nature of services, registration requirements, operational activities, compliance obligations, and user interaction with the Platform.

2.1 Personal and Business Information

We may collect information including:

• Full name;
• Business or shop name
• Mobile number;
• Email address;
• Address details
• State and city information;
• Identity verification details;
• KYC-related information and documents where required.

2.2 Transaction and Operational Information

We may collect information relating to:

• Recharge transactions;
• Transaction amounts;
• Transaction timestamps;
• Transaction status;
• System-generated reference details;
• Login history;
• Device information;
• Browser type;
• Operating system details;
• IP address;
• Technical activity logs.

2.3 Communication Information

We may maintain records of:

• Customer support interactions;
• Complaint or dispute communications;
• Email communications;
• SMS interactions;
• Operational or service-related correspondence.

3. Purpose of Collection and Use of Information

The Company may use collected information for purposes including but not limited to:

Account and Operational Management

• User registration and onboarding;
• Account authentication and verification;
• Providing access to Platform services;
• Maintaining operational records.

Transaction Processing

• Facilitating recharge-related services;
• Managing transaction flow and operational support;
• Processing operational requests and activities.

Security and Fraud Prevention

• Detecting suspicious or unauthorized activities;
• Preventing fraud, abuse, misuse, or security threats;
• Monitoring operational integrity and Platform security.

Communication and Support

• Sending OTPs and service notifications;
• Responding to customer support requests;
• Sharing service-related updates or operational alerts.

Legal and Compliance Requirements

• Complying with applicable laws and regulatory obligations;
• Responding to legal requests or lawful authorities;
• Maintaining audit and compliance records.

Platform Improvement

• Monitoring system performance;
• Improving functionality and operational efficiency
• Conducting analytics and service optimization activities.

4. Consent and User Acknowledgment

By registering on or using the Platform, you consent to:

• collection of information by the Company;
• storage and processing of information;
• use of information for operational, security, compliance, and business purposes;
• sharing of information in accordance with this Privacy Policy and applicable law.

The User acknowledges that continued use of the Platform constitutes acceptance of this Privacy Policy.

5. Sharing and Disclosure of Information

The Company may share or disclose User information with:

• authorized service providers;
• technology partners;
• telecom-related entities;
• operational vendors;
• infrastructure providers;
• compliance consultants;
• governmental authorities;
• regulatory bodies;
• law enforcement agencies;
• cybercrime investigation authorities;
• auditors or professional advisors.

Information may be disclosed:

• where required under applicable laws or regulations;
• for fraud prevention or security purposes;
• for operational facilitation;
• in response to lawful requests, notices, or legal proceedings;
• to protect the rights, security, operations, or legal interests of the Company or other users.

The Company does not sell personal information to third parties.

6. Data Retention

The Company may retain user information, transaction records, operational logs, technical records, and communication history for such duration as may be required for:

• operational purposes;
• legal compliance;
• audit requirements;
• dispute resolution;
• fraud prevention and investigation;
• enforcement of rights and obligations.

Retention periods may continue even after account deactivation or cessation of Platform usage where necessary under applicable law or operational requirements.

7. Security Practices

The Company endeavors to implement reasonable technical, administrative, and operational safeguards to protect information against unauthorized access, misuse, alteration, disclosure, or destruction. However, the User acknowledges that:

• transmission of information over the internet cannot be guaranteed to be completely secure;
• no electronic system or technological infrastructure is entirely immune from cyber risks or unauthorized access;
• the Company cannot guarantee absolute security of information.

Users are responsible for maintaining confidentiality of account credentials, passwords, OTPs, and account access information.

8. Cookies and Technical Technologies

The Platform may use cookies, session technologies, technical logs, analytics tools, and similar technologies for:

• authentication purposes;
• maintaining login sessions;
• security monitoring;
• system analytics;
• operational performance;
• improving user experience.

Such technologies may automatically collect technical information including:

• IP address;
• browser information;
• device details;
• operating system information;
• login behavior;
• Platform interaction records.

By using the Platform, the User consents to the use of such technologies.

9. Third-Party Services and External Systems

The Platform may interact with or depend upon third-party systems, APIs, telecom-related entities, hosting providers, infrastructure providers, or associated technological services. The Company does not control and shall not be responsible for:

• privacy practices of third parties;
• external systems or websites;
• third-party operational conduct;
• third-party operational conduct;
• independent technological infrastructure.

Use of third-party services may be subject to the respective policies and terms of such third parties.

10. User Responsibilities

The User agrees:

• to provide accurate and lawful information;
• not to impersonate any individual or entity;
• not to share account credentials or OTPs with unauthorized persons;
• to immediately report suspected unauthorized access or misuse;
• to use the Platform in compliance with applicable laws and operational requirements.

The User shall remain responsible for all activities conducted through the registered account.

11. Children’s Privacy

The Platform is intended for business and commercial usage and is not directed toward individuals below the age of eighteen (18) years. The Company does not knowingly collect personal information from minors.

12. Limitation of Liability

To the fullest extent permissible under applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential, punitive, commercial, or special damages arising out of or relating to:

• unauthorized access to information;
• cyber incidents or data breaches;
• technical failures;
• internet disruptions;
• third-party system failures;
• misuse attributable to User negligence;
• unauthorized account access resulting from credential compromise.

The User acknowledges that use of digital platforms inherently involves operational and technological risks.

13. Changes to this Privacy Policy

The Company reserves the right to modify, amend, update, revise, or replace this Privacy Policy at any time without prior notice. Any revised version shall become effective upon publication on the Platform unless otherwise specified. Continued use of the Platform after such changes shall constitute acceptance of the revised Privacy Policy.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject exclusively to the jurisdiction of the competent courts situated at New Delhi, Delhi, India.